Share supported device help while each adult keeps their own account, private conversations, and diagnostic history.
One Family planSHARED HOUSEHOLD USAGESeparate accounts in one household
Registered OmniMend hosts
Maximum simultaneous sessions
Starter capacity, shared by the household
The organizer manages the membership. They cannot read another adult’s private chats, reports, or diagnostic history.
The organizer uses one seat and can invite up to five other adults. Invitations use the exact sign-in email, reserve an available seat, and expire after seven days.
Manage your householdFamily includes 4x Starter usage, shared across your household. Quick mode helps your monthly usage last longer. Deep mode and complex investigations use more.
One simple household subscription. Choose monthly billing or save $58 with annual billing.
Family provides the supported personal-use capabilities of Personal. Use Windows as the complete host for local and connected-device workflows, or the Apple Silicon Mac app for native local Mac diagnostics. Checks differ by device and connection.
Yes. Each adult signs in separately. The plan shares usage and access, not a common conversation history.
Family is for one household’s personal use. Professional plans cover commercial work, customer reporting, Windows PE recovery, and plan-dependent shop workflows.
With an active Family plan, the organizer can invite household adults from the Family page in their account. Each person accepts with the invited email address. Invitations reserve a seat and expire after seven days.
Try supported diagnostics on your own device. Eligible new users get a limited-usage 7-day trial, with no card required.