OmniMendWork through a symptom
Search the troubleshooting library for the error, device, or software you are working with.
Find a guideHelp centerA question?
A question?
Start here.
Find a practical guide, understand your plan, or get in touch with the people building OmniMend.
Understand the workflow
See supported devices, how diagnosis works, and where repair approval fits.
Follow the processPlan and account help
Compare usage and supported workflows, or explore account settings.
Compare plansGood questionsKnow the next step.
Know the next step.
Before changing anything.
Start with the device, the symptom, and any changes you noticed. Keep passwords and private customer records out of support messages.
Contact the teamHow do I start?
Install the correct host, choose your supported device, and describe the problem. The Windows app provides the complete supported workflow. The Apple Silicon Mac app provides native local diagnostics.
Will it change my device during diagnosis?
Diagnosis is read-only. A supported repair is explained separately and requires your approval before the tool runs.
Why is a workflow unavailable?
Access and tools depend on your device, host, connection, permissions, and plan. Some cases need professional help rather than a software action.
What should I include in a bug report?
Include your app version, what happened, what you expected, and steps to reproduce it. Do not include passwords, payment data, or private customer records.
Where is my data explained?
The Privacy Policy explains account, device, conversation, and billing data. OmniMend needs an internet connection; read-only diagnosis does not mean the service is entirely offline.
Still need a hand?
Tell us what happened.
A clear description is a good place to start.
CONTACT SUPPORT
Report a bug or share an idea.
This form prepares a message in your email app. Review it there, then send it to our support team.