Diagnosis is read-only
ALL PLANSIn Diagnose mode, repair tools are blocked in the app’s own code, not only by instructions to the AI. Automated tests check that a repair tool cannot run in this mode.
Security and controlNothing changes
Nothing changes
without your approval.
OmniMend is an agentic AI device-diagnosis system for the devices you work on. Here is how it keeps diagnosis read-only, puts every supported repair behind the technician’s decision, and records what happened. We also list what is not built yet, so you can judge it plainly.
OmniMend / Repair controlThe technician decides.
OmniMend shows its work.
01DiagnoseRead-only evidence from the device.
02ProposeA supported action, explained, with its limits.
03ApproveRepair mode on, and the technician confirms.
04Re-checkThe relevant evidence is checked again.
EVIDENCE → APPROVAL → ACTION → CHECK
PermissionsDiagnosis looks.
Diagnosis looks.
Repair asks.
OmniMend separates gathering evidence from changing a device, and keeps the person at the keyboard in charge of the second part.
Repair is a deliberate switch
ALL PLANSRepair mode has to be turned on by the person using OmniMend. It explains each proposed action and asks for confirmation before it runs it.
Only supported actions
WINDOWSRepair actions exist for supported Windows cases. The Apple Silicon Mac app and the iPhone, iPad, Android, and Chromebook workflows provide diagnostics, not repair.
Rollback and verificationA way back.
A way back.
And a second look.
Approval is the start of a repair, not the end of it.
Restore point before registry changes
WINDOWSBefore it edits the Windows registry, OmniMend creates a System Restore point and checks that it was created.
Checked again afterward
ALL PLANSAfter an approved repair, OmniMend checks the relevant evidence again in the conversation and reports whether the result changed. Daily Vitals goes further: it marks a finding fixed only after a fresh automatic scan confirms it. We are extending automatic re-checks to more repairs.
Not every action can be undone yet
ON THE ROADMAPSystem file repair, driver changes, and app uninstalls do not have an automatic undo today. Wider rollback coverage is on our roadmap.
Records, data, and the app itselfWhat is kept.
What is kept.
What is signed.
Professional buyers ask what leaves the device and what they can show a customer afterward.
Case reports
SOLO & TEAMSolo provides branded PDF reports and Team adds white-label reports for the shop. A structured, exportable audit log of every approval and action is on our roadmap.
What leaves the device
ALL PLANSTo diagnose a case, the evidence OmniMend gathers is sent to its AI service for analysis. Data kept to improve OmniMend goes through automatic redaction and is controlled by a consent setting. See the privacy policy for details.
Signed releases and checked updates
WINDOWSOmniMend for Windows is code-signed. Before it applies an update, the updater checks the file’s hash and publisher signature.
The technician stays responsible
ALL PLANSOmniMend assists diagnosis and repair decisions. It does not guarantee a fix, and it does not change a device without approval. See the terms of service.
Reporting a security issue
ANYONEIf you find a security problem in OmniMend, email support@omnimend.com with “Security” in the subject line. Please give us a reasonable chance to fix it before sharing it publicly.
COMPLIMENTARY ONE-MONTH PROFESSIONAL PILOTJudge it on
Discuss a pilot Judge it on
your own cases.
Bring the device types and recurring cases you work on. We will walk through the approval and verification steps with you. The pilot has no obligation.